Email brenda@beekuute.com with your order number in the subject line.

Monday-Friday 9:00am-5:00pm ET excluding US national holidays.

We do not ship on major US holidays. During busy periods please allow 2-3 days for processing time.

We do not ship to PO boxes.

International shipping cost will be calculated based on your address at

We’ll keep you updated via email, and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive. We use multiple carriers to ship orders in the US and internationally; we will notify you with a tracking number once your order ships. 

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. You can expect to see the refund applied to your account with 10 business days from the time of refund, depending on your bank’s processing times.

Contact brenda@beekuute.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.

Bee Kuute is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, if possible, ask the carrier to hold the shipment at the nearest location for you to pick up if possible.

Contact customer care for further assistance.